Privacy Policy for Crystal Lookup App

Last Updated: January 17, 2025

1. Introduction

Welcome to Crystal Lookup ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your information when you use our Crystal Lookup mobile application.

2. Information We Collect

2.1 Information You Provide
- User profile information (optional)
- Collection names and saved favorites
- User-generated content
- App feedback and support communications

2.2 Automatically Collected Information
- Device information (model, operating system)
- App usage statistics
- Error logs and performance data
- Installation and uninstallation data

3. How We Use Your Information

We use your information to:
- Provide and maintain the app functionality
- Save your preferences and favorites
- Improve app performance and user experience
- Respond to your support requests
- Send important app updates and notifications

4. Data Storage and Security

- All user data is stored securely on encrypted servers
- We implement industry-standard security measures
- Personal data is not sold to third parties
- Data is backed up regularly to prevent loss

5. Third-Party Services

Our app may use third-party services for:
- Analytics
- Crash reporting
- Cloud storage
- Push notifications

Each third-party service has its own privacy policy and data handling practices.

6. Your Rights

You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Opt-out of non-essential data collection
- Export your data

7. Children's Privacy

Our app does not knowingly collect information from children under 13 years of age. If you believe we have inadvertently collected such information, please contact us.

8. Data Retention

We retain your data only as long as necessary to provide our services or as required by law. You may request deletion of your data at any time.

9. Updates to Privacy Policy

We may update this privacy policy periodically. Users will be notified of significant changes through the app or email.

10. Contact Information

For privacy-related questions or concerns, contact us at:
info@blisscrystals.com
40466 Winchester Rd,
Temecula, CA 92591

11. Consent

By using our app, you consent to this privacy policy and our data practices.

12. California Privacy Rights

California residents have additional privacy rights under CCPA. Contact us for more information.

13. International Users

Our servers are located in Dallas TX, USA. By using the app, you consent to data transfer to this location.

14. Opt-Out Options

You may opt-out of:
- Analytics tracking
- Push notifications
- Marketing communications
- Non-essential data collection

15. Data Breach Procedures

In case of a data breach, we will:
- Notify affected users within 72 hours
- Investigate the incident
- Take necessary security measures
- Comply with applicable laws and regulations

16. Cookies and Similar Technologies

We use local storage and cache to improve app performance. You can clear this data through your device settings.